FAQs
Questions We Get
The short answers to what people ask before they book. Don't see yours? Call (615) 660-0917.
Quotes and pricing
Are quotes really free?
Yes. Always. Most quotes take a few minutes on the phone or from a couple of photos.
Will the price change when you get there?
Not unless the job does. The price we quote is the price for the job you described. If we find something different on site (a longer dryer vent run, more junk than the photos showed), or you add something, we tell you the new total and you approve it before we do the extra work.
Do your prices include tax?
It depends on the service. Dryer vent cleaning, home setup and holiday lighting are subject to Tennessee sales tax, so those prices are shown "+ tax" and the tax appears on its own line on your invoice. Gutter cleaning, junk removal, pressure washing and window cleaning aren't taxed, so the price you see is the price you pay. Property manager pricing is shown before tax.
Are there any extra charges?
Only the ones on our Prices & Policies page, and they're always on your quote before we start: travel for homes outside our service areas, same-day booking, work before 7 a.m. or after 7 p.m., Sundays, long carries over 100 feet, and stairs for junk removal. No travel charge anywhere in our service areas.
Do you offer discounts?
Add a second service to a visit we've already scheduled and you save, because the crew is already there. Our Referral Program gives you a $50 credit for every friend whose first job is finished and paid. Maintenance Plan members get 10% off other Crestwork work.
Booking and scheduling
How do I book?
Call or text (615) 660-0917, email info@crestworkcare.com, or use the quote form. We respond to every request within one business day.
What are your hours?
Monday to Friday 8am to 6pm, and Saturday 9am to 2pm, Central time. Closed Sunday, though Sunday work is available by arrangement (see Prices & Policies).
Where do you work?
Belle Meade, Green Hills, Brentwood, Franklin, Bellevue, Oak Hill, Forest Hills and Sylvan Park. Close by but not on the list? Ask. We may still come out.
Do I need to be home?
For most outdoor work, no. We photograph everything and send it to you. For anything inside your home, someone needs to let us in.
Rescheduling and weather
What if I need to reschedule?
Give us at least 24 hours' notice and there's no charge. A late change, or a job we can't do when we arrive (a locked gate, no water, no access), carries a $79 trip fee. Weather reschedules are always free.
What happens if it rains?
We reschedule outdoor and ladder work at no charge. Wet roofs and ladders aren't worth the risk.
On the day
Who will show up?
Our own crew, in uniform. They're our employees, not subcontractors or app-based workers.
Should I do anything to get ready?
Clear a path to the work area, put pets inside, and make sure we can get through any gates. For pressure washing, we need an outside spigot with the water on.
What if something gets damaged?
Tell us within 48 hours, with photos if you can. We'll come look, and if we caused it, we'll make it right. The details are in our Terms of Service.
Payment
When do I pay?
When the job is done, unless your quote says otherwise. Holiday lighting is the exception: a 50% deposit holds your install date.
How can I pay?
We accept credit and debit cards and bank payment (ACH). We don't accept checks from homeowners, and our crew never takes cash or payment apps; commercial accounts can also pay by check. You'll get an invoice by text or email when the job is done, and you can pay online right from it.
About us
Are you insured?
Yes. We carry $1 million in general liability, workers' compensation for our crew, $1 million in commercial auto liability, and a $2 million umbrella policy. Certificates of insurance are available on request.
Who owns Crestwork?
Crestwork is local and owner-operated by Stephen Smith. Read more on our About page.